Technical Support
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After-sales service
After-sales service commitment
Quality guarantee period
1. Quality Assurance Period: Our company solemnly promises that the warranty period will be calculated after the equipment is installed, debugged and accepted and the acceptance documents are signed. The warranty period for all bidding goods will be 2 years from the date of acceptance, with lifetime warranty.
2. During the warranty period, our company is responsible for the free maintenance or replacement of the goods provided by it, and does not charge the buyer. However, damage caused by human factors and natural factors (such as floods, fires, lightning strikes, etc.) is excluded. All goods warranty service methods are our door-to-door warranty, that is, our company's after-sales service personnel to the buyer's goods use on-site maintenance, so all the costs of the product are borne by our company.
3, the warranty period, to ensure that the equipment provided by our company trouble-free start-up operation, if not up to the requirements, the warranty period will be extended, and compensation for your economic losses.
4. If problems with design materials and processing quality are found during the warranty period, our company will be responsible for the repair and replacement. And solemnly promise that all costs arising from after-sales service will be borne by our company.
5. After the expiration of the free warranty, our company promises to provide life-long follow-up maintenance services for the sold products to ensure that the supply of spare parts is met, and the spare parts are provided at the most favorable price at that time. The repair time and method are the same as the free warranty period, and all of them are provided by our company.
6. Within one week after the product is delivered, the sales manager of our company shall be responsible for training the cadres and soldiers of each distribution unit on the operation and use of equipment, daily management, storage and safekeeping and other business knowledge according to the training plan and relevant leadership requirements.
7. The equipment our company promises to provide is brand new, unused, the latest or most popular model and produced with first-class technology, and fully meets the quality, specifications and performance requirements stipulated in the contract. After the arrival of the equipment, both parties will conduct an inventory on the site. If the appearance or internal damage of the equipment caused by improper packaging or transportation is found during the inventory, our company will be responsible for free replacement.
8, every quarter on time to carry out professional maintenance and maintenance of equipment.
9. Our company will combine the user's use requirements and make the technical data (such as the operating instructions) into a concise operation flow sheet attached to the packaging box of the equipment to ensure that the user can explain in detail and operate conveniently during the use of the equipment.
10. According to the national service situation, the after-sales service department of our company will dispatch technicians to pay regular return visits to users, listen to your suggestions and opinions, solve your practical problems, and meet the needs of users to the greatest extent.
11. Every year, leaders and quality supervision representatives of user units are invited to our company to supervise and guide the work, and exchange product use experience and improvement of maintenance services.
Fault response time
During the warranty period, if the product fails, our company will respond 10 minutes after receiving your notice, and send someone to repair it within 24 hours, and the solution time will not exceed 1 working day. For products that cannot be solved within the specified time, our company will replace equipment or spare parts within 3 working days. You will no longer be charged, except for failures caused by human factors and natural factors.
Outside the warranty period, if you receive the user's repair service notice, you will arrive at the product site within 24 hours for processing, and the cost will be discounted (except for repair). And provide round-the-clock hotline service. Service telephone 400-880-5838.
Our company promises to send professional service personnel to take the initiative to provide on-site service and deal with and solve problems in a timely manner after receiving the notice from the user.
Perfect professional after-sales service organization guarantee
Our company has more than 30 service outlets across the country, more than 30 professional and technical engineers, and implements national joint insurance services to ensure the provision of fast, timely and high-quality after-sales service.
Headquartered in Jiujiang, Jiangxi Province, the company has a special 24-hour service hotline 0792-8798119, which can take the initiative to solve users' problems at any time. All-weather hotline service: 400-880-5838.
In order to fully ensure the reliability of the equipment and equipment used by fire fighters during the performance of their tasks, reduce the troubleshooting time in case of failure, and minimize the inconvenience caused by the abnormal use of equipment, our company reserves and stores 10% of spare parts (including some finished products) of locally sold products in Hunan and national service outlets to ensure the timeliness of service.
Service mode
● Consulting services: From the date of purchasing our products, we will provide product use knowledge (including the basic structure and performance of the equipment, the structure and principle of the main components), product use and operation methods, product daily maintenance knowledge and simple troubleshooting, Emergency handling and other consulting services.
● On-site service: the service telephone is open 24 hours a day. Our company promises to send professional service personnel to take the initiative to provide on-site service and deal with and solve problems in a timely manner after receiving the repair call. After receiving the repair call, our service personnel will respond within 10 minutes. Before receiving the repair call, the service personnel will bring corresponding spare parts according to the repair quantity to eliminate the fault as quickly as possible. 24 hours active to the user to use the scene to provide quality, fast service.
● Return visit service: in line with the attitude of being responsible to users, the company's headquarters set up a special technical department to pay a return visit to users by telephone every quarter on average, to supervise and evaluate whether the service quality provided by market service personnel satisfies users and conforms to the company's service system regulations. The contents of return visit include: timeliness of delivery, timeliness of service, training of products, troubleshooting and other service quality, if there is a service quality problem, the company will punish the relevant service personnel in accordance with the relevant after-sales service system.
● Training services: Our company promises to provide free and complete product use and operation training for all users who use our products. After the product is released and before the user uses it, the service personnel of our company can organize training on product operation methods, product maintenance knowledge and simple troubleshooting according to the needs and requirements of relevant leaders and users. During the use process, the after-sales service personnel carry out targeted service and separate training for users in after-sales service every month according to the common problems in each use area.
● Goods inspection and maintenance plan and measures: conduct on-site inspection and maintenance for each user department every month; And fill in the service feedback form for each inspection. Our company's technical engineers will summarize the usage of each department to form an after-sales service report. Our company's sales manager will report the after-sales service report to the leaders of relevant departments.
National joint insurance service: the company implements the national joint insurance service. If the bidding products fail anywhere in the country, they can contact the local after-sales service personnel to provide free service.
Links:Jiangxi Fire Association Jiangxi Fire Network Beijing Fire Network China Fire Association China Fire Online
Telephone:
0792-8798119
Fax:
0792-8798119
E-Mail：：
jjhcxf@163.com
Address:
No.6, Tonggang East Road, Chengxi Port District, Economic Development Zone, Jiujiang City, Jiangxi Province
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